Shipping Policy:

All shipping is free of charge unless otherwise stated.

We do NOT ship to Alaska, Hawaii or Puerto Rico - Shipping to the lower 48 states only.

All IN STOCK item orders placed and paid in full that are processed before 12:00 noon EST will ship the next business day unless otherwise specified. All IN STOCK item orders placed and paid in full that are processed after 12:00 noon EST will ship within two business days unless otherwise specified.

Please inspect your shipment for damage BEFORE SIGNING DELIVERY RECEIPT. Do not accept damaged goods. Merchandise that is refused due to damage will be returned to us and replaced promptly and all related claims will be handled by A.P. Electric.

In the event you accept a damaged shipment, you will incur all responsibility associated with filing a freight claim with the carrier. Please retain all damaged items (pallet, carton, etc) including documentation (delivery receipt, pictures, etc) in your possession as the carrier has the right to inspect the damaged merchandise and original shipping cartons before processing your claim.

Please ensure that all items listed on the BOL (bill of lading) and delivery receipt are present and accounted for. Occasionally, several items will be shipped on one pallet which is designated on the BOL and delivery receipt. If the pallet is not neatly shrink wrapped and the number of items you receive does not correspond with the number of items designated on the delivery receipt, indicate the missing item(s) on the delivery receipt and file a missing item claim with the carrier.

Please note that batteries which are shipped with a generator are located on top of the generator and not inside the generator box and are counted as a separate item on the delivery receipt.

Please contact our customer support with any further issues or concerns at 1-800-948-MIKE.